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Refunds

Epix IPTV refund policy

Clear conditions, written in plain English. If the service can’t work on your device, you shouldn’t pay for it.

  • Refund window

    Request a refund within the refund period confirmed on your order if the service can’t work for you.

  • Support first

    We try to fix the problem with you first. Most issues are app or Wi-Fi settings.

  • Original payment method

    Approved refunds go back the way you paid, normally within 14 days.

Last updated:

1. When you can get a refund

You can request a full refund within the refund period confirmed on your order if:

  • The service cannot work properly on your device, and our support team has not been able to fix it after you followed the steps we gave you;
  • Your login was never delivered or could not be activated because of a problem on our side;
  • You were charged twice for the same order (the duplicate is always refunded in full).

2. When a refund does not apply

  • After the refund period has ended, except for duplicate payments.
  • When the problem comes from equipment or a connection that does not meet our published requirements and you chose not to apply the fixes we suggested.
  • When a specific channel or event is unavailable that you did not ask us to check before ordering. Line-ups can change, which is why we offer free channel checks.
  • When the login has been shared or used against our terms of use.

None of this limits rights you have under the consumer laws of your country. See also our right of withdrawal page.

3. How to request a refund

Email [email protected] or message us on WhatsApp with:

  1. the name used for payment and the order date;
  2. your plan length;
  3. your device model and a short description of the problem.

Using email gives you a written record, which we recommend for refund requests.

4. What happens next

  1. We acknowledge your request and may ask for a photo of the error so we can make one more attempt to fix it.
  2. We decide and tell you the outcome in writing.
  3. Approved refunds are sent back to the original payment method, normally within 14 days of our decision. Your bank may take a few extra days to show it.

When a refund is issued, the login for that order is deactivated.

5. Before opening a payment dispute

Please contact us first. Most problems are solved quickly, and a dispute or chargeback freezes the order while the payment provider investigates, which usually takes longer than asking us directly.

6. Questions

Not sure if your situation qualifies? Ask before you request. Email [email protected] or message us on WhatsApp at +212 781 768 546.

Having trouble? Let’s fix it first.

Send your device model and a photo of the screen. If we can’t solve it, we’ll process your refund under this policy.

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